elion's Privacy Policy
This page gives a complete explanation of how your personal information is collected, why it is stored, and how it is kept secure.
Your privacy matters to us at elion. This privacy policy explains what information we collect when you use our platform, how that information is used, and what rights you have. By using elion's services, you are considered to have accepted the terms of this policy. For detailed terms, please also read our Terms and Conditions page.
Section 1
Information Collection
elion collects information from its users in two main ways: information you provide directly, and information collected automatically through your use of the platform.
1.1 Information You Provide
This includes information you give us when registering an account, making a deposit or withdrawal, or contacting support:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport details (for identity verification)
- bKash, Nagad, Rocket, or bank account details (for payment processing)
- Any messages or complaints you send us
1.2 Automatically Collected Information
When you use the elion platform, certain information is recorded automatically:
- IP address and device type
- Browser name, version, and operating system
- Login and logout times and time spent on the platform
- Game or betting session history
- Cookie and session data
Section 2
Purpose of Data Use
elion uses collected information only for specific and legitimate purposes. It is not used for anything beyond those purposes.
2.1 Account Management
Your identity-related information is used to create, verify, and secure your account. This includes login security, OTP verification, and detection of suspicious activity.
2.2 Payment Processing
Your financial information is used to safely process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Payment data is never sold to third parties.
2.3 Customer Support
Your contact information and account history are used to provide support via 24/7 live chat and email, so your issue can be resolved quickly and accurately.
2.4 Responsible Gaming
Your playing patterns are analysed to identify unusual behaviour or signs of excessive spending. This is part of our Responsible Gaming policy, through which we keep users protected.
2.5 Technical Improvement
Automatically collected technical data is used to improve platform performance, fix errors, and enhance the user experience.
Section 3
Data Storage and Security
elion uses industry-standard security technology to keep all your personal and financial information secure.
3.1 Encryption
All data is transmitted using SSL (Secure Socket Layer) encryption. This means no third party can read the data as it travels from your browser to our servers.
3.2 Data Retention Period
Information is stored for as long as your account is active and, after that, for a set period as required by law or for audit purposes. Once that period ends, data is securely deleted.
3.3 Server Security
Our servers are protected by firewalls and anti-intrusion systems. Regular security audits are carried out to prevent unauthorised access.
Section 4
Data Sharing and Third Parties
elion never sells your personal information to any third party. However, limited information may be shared in specific circumstances.
4.1 Payment Partners
Only the financial information necessary to complete a transaction is shared with the relevant payment service provider for bKash, Nagad, Rocket, or bank transfer.
4.2 Technology Service Providers
Necessary technical information is shared with selected technology partners for the operation of gaming software and the platform. These partners are contractually bound to meet our privacy standards.
4.3 Legal Obligations
Required information may be provided in response to a court order or a lawful request from an authority. Applicable law is strictly followed in such cases.
Section 5
Cookie Policy
elion uses cookies to improve your browsing experience and to ensure the platform functions properly.
5.1 Essential Cookies
These cookies are necessary for maintaining login sessions, storing security tokens, and running the platform's core functions. Without them, the platform does not work correctly.
5.2 Analytical Cookies
Analytical cookies are used to understand which pages are used most and where issues occur. This information helps improve the quality of the service.
5.3 Cookie Control
You can delete or disable cookies at any time from your browser settings. However, doing so may limit some features of the platform.
Section 6
Your Rights
As a registered user of elion, you have the following rights over your own information:
- Right of Access: You can request to know what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
- Right to Erasure: Where certain conditions are met, you can request that your information be deleted.
- Right to Object: You can object to your information being used for specific purposes.
- Data Portability: You can request your information in a standard format.
To make any request regarding these rights, contact our support team via live chat or email. We provide support in both Bengali and English, 24 hours a day.
Section 7
Protection of Minors
All elion services are for users aged 21 and above only (21+). We do not knowingly collect information from any minor. Age is verified at registration and identity checks may also be carried out periodically during account use.
If you believe a minor has mistakenly created an account, notify our support team immediately. Such accounts will be closed promptly and the related information will be deleted.
Section 8
Policy Changes
elion reserves the right to update this privacy policy at any time. Registered users will be informed of significant changes via email or through the platform. The date of the most recent update is shown at the top of this page.
Continued use of the platform after any changes will be taken as acceptance of the updated policy. If you have questions about this, our FAQ page has answers to many common questions.
Section 9
Contact
If you have any questions, concerns, or requests regarding this privacy policy, you can contact us:
- Live Chat: 24/7 directly through the platform
- Email: [email protected]
Our support team works in both Bengali and English. We aim to process your request as quickly as possible.