elion's Commitment to Responsible Gaming
When gaming goes beyond the limits of entertainment, knowing when to stop is the most important skill. elion is here to support you in making that decision.
Understanding Your Gaming Limits
Online casino and sports betting are a form of entertainment — not a reliable source of extra income. elion believes that the enjoyment of gaming is only genuine when it stays in control. Every user should set their own spending and time limits in advance.
The minimum age requirement to open an account on elion is 21. Accounts belonging to minors are closed immediately. Our Terms and Conditions page describes the age verification process and account policies in detail.
Problem gambling develops gradually — it is not a moral failing, but a behavioural health issue. Support from family, friends, and professional counsellors is the most effective way out of this situation.
Read our Privacy Policy to learn how your data is stored and used — it also explains how your account information is kept secure.
Keep in Mind
- Gaming is for entertainment only
- Gambling to recover lost money is dangerous
- Set a budget before you play
- Never bet with borrowed money or by dipping into your savings
- Avoid playing when you are in a bad mood or under stress
Tools to Keep Yourself Protected
elion offers several self-control tools for users. With these, you can set your own boundaries for playing. For any questions, speak with our support team via 24/7 live chat.
Set Deposit Limits
Set a cap on how much you can deposit on a daily, weekly, or monthly basis. Once set, lowering the limit takes effect immediately; a waiting period applies when increasing it.
Session Time Limit
Set how long you want to play in one go in the system. When the set time is up, the session ends automatically and you will need to wait a short while before logging in again.
Self-Exclusion
Block yourself from your account for a set period (from 1 week to permanently). During self-exclusion, you cannot log in and no promotional communications will be sent to you.
24/7 Support
Contact our support team at any time via live chat or email. Service is available in both Bengali and English. No matter how small the issue, we are here to listen.
Set Bet Limits
Set a maximum amount you can place on a single bet in advance. This works effectively to keep the tendency to place large bets in check.
Loss Limit
If your losses exceed a set amount in a day or week, the system will automatically stop your betting. This is an active layer of protection against excessive losses.
Recognise the Warning Signs
If you notice several of the following signs in yourself or someone close to you, it is time to seek help.
- You feel the urge to bet more to recover money you have lost
- Stopping feels difficult — you keep coming back
- You are hiding your gambling from family or friends
- You are neglecting daily tasks or responsibilities to gamble
- You are betting with borrowed money or by breaking into emergency savings
- You feel restless, irritable, or uneasy when you are not playing
- You keep increasing the amount you gamble to get the same level of excitement
How to Get Help
You are not alone. Asking for help takes courage.
- Speak directly with elion's 24/7 live chat
- Contact the support team by email — you will get a response in Bengali
- Let a trusted family member know what you are going through
- Consult a professional mental health counsellor
- Reach out to a trusted friend or a religious advisor
elion's Commitment
elion is not just a gaming platform — it is a responsible service. We want every user to play with awareness and to be able to get help easily when needed. That is why our support channels are open seven days a week, twenty-four hours a day.
For general account questions, read our FAQ — you will find detailed answers on everything from setting limits to the self-exclusion process. If you have more questions, ask directly in the live chat.
We ensure that no minor can use elion. No one under the age of 21 is permitted to open an account, and the identity verification process is followed strictly.
Contact Us Directly
For any support related to responsible gaming:
Tips for Safe Gaming
Managing Your Money
- Only bet money that you can afford to lose without it affecting your daily life
- Set aside a fixed amount for entertainment in your monthly budget
- Play only with what is left after covering bills, food, and family expenses
- Even when you win, stay within your plan and respect your limits
Managing Your Time
- Decide on a time limit before you start playing and stick to it
- Do not cut into time with family, friends, or work to play
- Avoid long sessions that eat into your sleep
- Take at least one long break every day